Frequently Asked Questions
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How do I select a delivery service?
On the Delivery Details page, click on the drop down box to select your preferred delivery service.
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Can I collect my goods?
Items which are available from stock can be ordered online and collected from our warehouse collection point in Abbey Road, Leicester. Please allow one working day before the collection of any orders.
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Who do I speak to if I have a problem with my order?
If you have not received your order within the requested delivery service window, or if you wish to report a problem with the goods you have received, please contact 0116 2667755
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Am I able to amend/cancel my order once it's submitted?
Once 'submit order' is clicked, your order is sent immediately to our Distribution Centre to process for delivery. If you need to amend or cancel an order, please contact our Sales Centre on 0116 2667755 as soon as possible. Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.
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How do I return an item?
Please contact our Sales Centre on 0116 2667755
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Can I view my previous orders?
Yes, you can see your order history via the My Orders section.